Customer satisfaction is important to us. If something isn't right, please contact us before leaving a review - we'll always do our best to find a fair solution.
Shipping
All products are made to order and carefully produced before being shipped.
Estimated delivery times vary depending on your location but are typically between 5–10 business days within Europe. During busy periods or holidays, delivery may take slightly longer.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.
Returns & Exchanges
As all products are custom-made on demand, we are generally unable to accept returns or exchanges simply because you changed your mind or selected the wrong size.
To help you choose the correct fit, we recommend checking our size guides before placing your order.
If you ordered the wrong size, please contact us anyway. While we're unable to offer a free exchange, we'll do our best to help by offering a discount on a replacement order, so you can get the correct size at a reduced price.
Damaged, Defective or Incorrect Items
If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, please contact us within 14 days of receiving your order.
Simply email us with:
- Your order number
- A brief description of the issue
- Clear photos of the product
If the issue is confirmed, we'll gladly replace the item or issue a full refund at no additional cost to you.
Lost Packages
If your package appears to be lost in transit, please get in touch with us as soon as possible.
We'll investigate the shipment with our delivery partner and work quickly to find the best solution, including a replacement or refund where appropriate.
Refunds
Approved refunds will be processed back to your original payment method.
Please note that it may take several business days for your bank or payment provider to complete the transaction after the refund has been issued.
Need Help?
If you have any questions about your order, shipping, or returns, we're always happy to help.
Contact us:
support@makeeurope.shop
We're committed to providing friendly support and making every shopping experience a positive one.
Customer satisfaction is important to us. If something isn't right, please contact us before leaving a review - we'll always do our best to find a fair solution.
